Incompetence
Last time I posted (sorry, it's been a while) I was preparing for the online announcement of my DA204 exam results. That was well over a month ago and what has happened since has been nothing but an utter farce. First, on December 14th we got a note early on in the day saying there was going to be a week's delay on the result. Not a problem but at the time I was pretty miserable with the stress of my awful job taking its toll and this was something I had been looking forward to. Then after checking back & forth online on the 'new' result day, they announced a further delay - the 31st January!! Like many others who had been waiting patiently over those 7 days, I was completely gobsmacked by this unusually long postponement! How on earth did a week's delay end up becoming a 5 week delay? This was only just the beginning of a frustrating and .
Until 2 days ago we, the DA204 student body (if you like), had been given no explanation of what the problem was and why there was such a long delay in sorting it. It was becoming a hotly debated topic on the online DA204 forum with everyone from 2007 expressing the same annoyance and frustration at the delay. When we finally received the explanatory e-mail the other day, it hinted that the problem was a big difference of opinion between two departments:
"On occasions the [Qualifications Classification] Panel needs to obtain further information about the results recommended and enters into a dialogue with the relevant Examination and Assessment Board to seek further information; on this occasion DA204 is one of the courses where the Panel needed to do this before approving the results. That dialogue is still ongoing.."
This begs the question - why wasn't this sorted out before the deadline? You'd think with years of experience with running exams a set way of solving 'problems' like this would be in place to prevent such a disaster. This 'disagreement' and its slow resolution can only lead to further unsolicited speculation as to what may have happened in the time between the end of the exam and 14th December. My wife already has two possible suggestions. Either:
1. The exam was too hard so the OU wants to minimise the damage of DA204 being seen as a unusually difficult course by upping the grades of those who came close;
2. The exam was too easy and the OU now has too many people with good grades and a result markers have had to be tougher than they normally like to be.
I think she's right. How else could there be such a disagreement that leads to a 5-6 week delay of results? It must a root-and-branch problem that needs detailed analysis and time. Whatever has caused this, it's made an absolute farce of the process and its repercussions will affect the confidence the OU has with its students that it 'proudly' brags of every now and then. For example, the 2008 students on the DA204 forum are are already wondering what on earth they have let themselves in for!
In saying that, with my move to NZ coming up, this fuss over one result pales into insignificance with the vast planning my wife and I have to do before we migrate 12,000 miles. We have far bigger decisions to make about our immediate future and so this is a not a big thing to worry about now. But, if I am being honest, it is a little irritating not to know how I did. The real clincher for everyone else, though, is that this may drag on and on:
"We are still hoping that course results will be showing on StudentHome by the end of January"
I just hope I get my certificate (or the official result on paper) before I head over and start again at Massey! Can you imagine how difficult that will be to manage from over there???!
I'll keep you posted once I know.